Information Technology Considerations

As both the partners who created i-Plow.com, LLC had many years of experience working in County IT, we fully understand your concerns as an IT professional.

• Security. Except for opening port 3381 (RDP), there's not much to it on your end. This is because we are not accessing your network, you are accessing ours. Our only presence within your network is an i-Plow icon, unless the collector has specific needs.
• Imports and Exports. Bottom line: it's your data and we will put it where ever you want it.
• Technical Support. Not much (from you, anyway).

The first two topics link directly to our documentation on those topics from the i-Plow User Guide. The third isn't documented, because we seldom have a need for local IT Support. We ask our users to call us first for any problem they have while using Government Collections & Compliance. We have asked for help with local printers a few times and if there is a communications problem, we will probably need your help diagnosing that.

There is one policy question that will require your attention: if a customer wants to download data, typically reports in a CSV format, i-Plow will need access to a local drive. It could be the end user's C:\ drive. You might not want that. You could provide them with a local network resource, we don't care what the letter is. That way you can limit our read/write access to a single folder.

We might also call you if you have a scheduled export, typically case and/or receipt information from your case management system, that fails overnight, we might need you to re-submit the job.

When I had your job, I used to say, "When I retire I want nothing to do with computers and especially county government." Now that I work for many counties, I feel completely different. Primarily because now I know it's the same everwhere. We look forward to working with you.